Legal

Data deletion instructions

Last updated: 15 October 2026

This page explains how to delete data held by nexo, including data received from Facebook, Instagram, WhatsApp and Google. nexo is operated by Jklausen Holding S.L. (NIF B56431364), Calle Don Quijote 4, 29639 Benalmádena (Málaga), Spain. Our Privacy Policy explains what data we hold and why.

Who this page is for

  • People who use nexo (users of an agency's nexo workspace).
  • People who connected Facebook, Instagram or WhatsApp to nexo.
  • People who connected Google (Gmail, Google Calendar, Google Contacts).
  • Clients and contacts of an agency that uses nexo. The agency decides what it keeps about you. See section 6.

1. Disconnect Facebook, Instagram or WhatsApp

This stops nexo receiving any more data from Meta. You can do it in either of two places:

  • In nexo: go to Settings → Channels & Integrations and click Disconnect on Facebook, Instagram or WhatsApp. We delete the access tokens straight away and stop receiving data from that account.
  • On Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites, depending on how you connected), select nexo and click Remove.

Leads and messages that were already brought into nexo stay in the agency's workspace until they're deleted. To delete them, follow section 3.

2. Disconnect Google and delete what nexo brought in

This stops nexo reading your Gmail, Google Calendar and Google Contacts. One Google connection serves all three, so disconnecting stops them together.

  • In nexo: go to Settings → Your channels and click Disconnect on Google. nexo asks what to do with the emails it brought in from that inbox (replies and emails from your contacts, with their attachments): Keep them or Delete them. Emails written in nexo stay either way. We then revoke nexo’s access at Google and delete the access tokens.
  • Later: Delete emails brought in from Gmail, on the Gmail row under Settings → Your channels, deletes them at any time, connected or not.
  • In your Google account: go to myaccount.google.com/permissions, select nexo and remove its access. This stops new data, but keeps what nexo already brought in; delete that in nexo, or follow section 3.
  • When your nexo user is deleted, we revoke nexo’s access to your Google account and delete the emails brought in from it.

3. Ask us to delete your data

  1. Email hola@gonexo.io with the subject "Delete my data". Send it from the email address linked to your nexo account, or the one you used to contact us.
  2. Tell us what you want deleted:
    • everything we hold about you;
    • only data received from Facebook, Instagram or WhatsApp;
    • only data received from Google;
    • only your user account, if you are one of several users in an agency's workspace. The workspace itself belongs to the agency.
  3. We may ask you to confirm your identity before we delete anything.
  4. We confirm your request by email and complete it within 30 days. When it's done, we email you a confirmation with a reference number.

4. Delete a whole agency workspace

  • Only an agency's admin can ask us to delete the whole workspace. That includes all its users, contacts, leads, listings, messages and documents.
  • Before we delete it, you can ask for a copy of your data in a common machine-readable format (for example CSV or JSON).
  • When a subscription ends or a free trial expires, we delete the workspace 30 days later. We email the workspace owner before we do.

5. What we keep, and for how long

  • Invoices and accounting records. Spanish tax and commercial law requires us to keep these, usually for up to six years.
  • Encrypted backups. Deleted data disappears from our backups as they expire, within six months. We never restore deleted data from a backup, except to recover from a disaster. If that ever happens, we delete it again.
  • A record of your request. We keep this so we can show that we handled it.

6. If an agency holds your data

Agencies that use nexo decide what they keep about their own clients and contacts. They are the data controller, and nexo processes the data on their behalf. Contact the agency directly to ask it to delete your data. If you can't reach the agency, email us with its name at hola@gonexo.io, and we'll pass your request on.

7. Questions and complaints

Email hola@gonexo.io. You also have the right to complain to the Spanish Data Protection Agency (www.aepd.es).